Ticket Changes & Cancellations – For any requests, please kindly contact to our Customer Support at least 24 hours before departure. But If you notify us later than 24 hours, we will still do our best to assist you, depending on the situation. Please refer to our T&C for more information click here
Check-in Time – Passengers must arrive at least 15 minutes before departure to secure the trips. Late arrivals will forfeit their tickets without refund.
Connecting Trips – We kindly recommend allowing ample time between connections. BookMeBus cannot be held responsible for any missed onward travel.
Estimated Travel Duration – Travel duration is estimated based on the ferry operator’s experience and may take longer than expected due to road, weather, immigration, or other delays.
Infant & Child Policy – Infants under 3 years travel free when seated on an adult’s lap. Children aged 4 and above require a paid seat.
Personal Belongings – Passengers are responsible for their belongings; bus operators are not liable for loss or damage.
Prohibited Items – Pets, livestock, weapons, hazardous materials, and strong-smelling food are not allowed."
Operator Responsibility – BookMeBus is a booking platform that displays bus operators’ schedules and availability. Service delivery is the sole responsibility of each partner operator.
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